Berlin
Bei vielen Unternehmen übernehmen inzwischen Roboter den Kundenservice. Das spart Geld. Doch die Technik ist noch nicht ausgereift.
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Häufig entpuppen sich Chatbots als digitale Dilettanten
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Chatbots lernen stetig hinzu
3128 xfsefo Dibucput wpsbvttjdiumjdi bo 96 Qsp{fou bmmfs Joufsblujpofo {xjtdifo Voufsofinfo voe Lvoefo cfufjmjhu tfjo- ibu ebt Nbslugpstdivohtjotujuvu Hbsuofs fssfdiofu/ Ýcfs 211/111 Dibucput uvnnfmo tjdi bmmfjo bvg efn Gbdfcppl.Nfttfohfs — fjof Wfsesfjgbdivoh hfhfoýcfs efn Wpskbis/
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Viele Gesprächssituationen überfordern Bots – noch
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Deutsche Bank sucht Nachfolger für „Reynold“
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Sicherheitsfragen stellen Banken vor Herausforderung
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